Character Strength in One Day in the Life of Ivan Denisovich by Alexand

Character Strength in "One Day in the Life of Ivan Denisovich" by Alexander Solzhenitsyn One Day in the Life of Ivan Denisovich is a novel about survival. Solzhenitsyn shows us how even in seemingly atrocious circumstances each person can find sources of strength that gives them the will to carry on. Many of the things that the prisoners think of as their sources of strengths would mean nothing to us, but if one thinks about it, without them we would perhaps lose the will to carry on. Most of the prisoners have more than one source of strength, perhaps subconsciously they have made their own fail safes. If they lost one source, they would have other more personal reasons to carry on. The two main factors of strength that the prisoners need are physical strength and mental strength. All the prisoners have access to the basic source of physical strength, nutrition. The meals that the prisoners are given are just enough to keep them alive, but not enough to supply them for an extended period of time. This dependency on food allows the authorities to keep the prisoners on a short leash. A prisoner without food would not survive very long, even if he has many other things to carry on for. The physical need for food is not a choice, and therefore it is a necessity. Bread is symbolic in the novel, for most of the prisoners it is simply nourishment, it also has religious meaning. Alyosha thinks of the bread as a form of religious sustenance. The Bible refers to bread as the flesh of Christ. To Alyosha, religion is his biggest source of strength. He uses religion and literature to shut out the horrible physical conditions he has to live through. Religion and literature are his salvation. Shukhov envies Alyo... ... his team and this gives him a sense of higher purpose. Shukhov takes control of the building of the wall, and the other prisoners look up to him and listen to what he says. He ascends to Tiurin’s rank in the prisoners’ minds as they see him as a leader. It is with his leadership that the wall is well built. The novel shows us that the strength to live, to carry on, can be found everywhere. Even in the most terrible situations, there are always things that can be found, done or even created to give us strength, both physically and mentally. Solzhenitsyn really shows us that even in times where hope would see useless, we can always find a sense of purpose. It is the prisoners that are able to do this that will survive, and when they finally get out, they will be released into a world where they will want to use every object, every second, to the fullest. Character Strength in One Day in the Life of Ivan Denisovich by Alexand Character Strength in "One Day in the Life of Ivan Denisovich" by Alexander Solzhenitsyn One Day in the Life of Ivan Denisovich is a novel about survival. Solzhenitsyn shows us how even in seemingly atrocious circumstances each person can find sources of strength that gives them the will to carry on. Many of the things that the prisoners think of as their sources of strengths would mean nothing to us, but if one thinks about it, without them we would perhaps lose the will to carry on. Most of the prisoners have more than one source of strength, perhaps subconsciously they have made their own fail safes. If they lost one source, they would have other more personal reasons to carry on. The two main factors of strength that the prisoners need are physical strength and mental strength. All the prisoners have access to the basic source of physical strength, nutrition. The meals that the prisoners are given are just enough to keep them alive, but not enough to supply them for an extended period of time. This dependency on food allows the authorities to keep the prisoners on a short leash. A prisoner without food would not survive very long, even if he has many other things to carry on for. The physical need for food is not a choice, and therefore it is a necessity. Bread is symbolic in the novel, for most of the prisoners it is simply nourishment, it also has religious meaning. Alyosha thinks of the bread as a form of religious sustenance. The Bible refers to bread as the flesh of Christ. To Alyosha, religion is his biggest source of strength. He uses religion and literature to shut out the horrible physical conditions he has to live through. Religion and literature are his salvation. Shukhov envies Alyo... ... his team and this gives him a sense of higher purpose. Shukhov takes control of the building of the wall, and the other prisoners look up to him and listen to what he says. He ascends to Tiurin’s rank in the prisoners’ minds as they see him as a leader. It is with his leadership that the wall is well built. The novel shows us that the strength to live, to carry on, can be found everywhere. Even in the most terrible situations, there are always things that can be found, done or even created to give us strength, both physically and mentally. Solzhenitsyn really shows us that even in times where hope would see useless, we can always find a sense of purpose. It is the prisoners that are able to do this that will survive, and when they finally get out, they will be released into a world where they will want to use every object, every second, to the fullest.

Marketing a & W

Executive Summary A&W Restaurants, Inc. is a chain of fast-food restaurants that specialize in root beer and root beer floats. It is the first fast food restaurant in Singapore and expansion was fast in the early nineties, but in 2003, A&W’s Singapore operations came to an end. Many Singaporeans grew up eating A&W, and that is one reason why many people are protesting for it to make a comeback in Singapore. Hence, our campaign will draw an emotional appeal, focusing on the theme, â€Å"Bringing back the good old memories†.Based on this central theme, this report covers the Public Relations, Sales Promotions, Personal Selling, Direct Marketing and Budget proposed for the nature of our campaign. A survey was conducted and given out to 80 random applicants to find out more about what they think of the organisation. Online research was also done to examine some of the risks or problems faced in the marketplace, its potential, competition, unique selling advantages and A&Wâ €™s current positioning. Lastly, we have come up with creative strategies to enhance the advertising campaign. Bringing back the good old times† focuses on the old days so we will mainly be using traditional media to stay consistent to our theme. As many youngsters these days use social media to connect, we will also be using a few online methods to stay connected to the new generation. Lastly, putting into consideration the aspects of our personal selling, sales promotion, direct marketing and advertising costs, the proposed costing for the total campaign will be approximately $137,707. IMC Objectives * AdvertisingTo bring back A&W to Singapore by creating brand awareness through focussing on our central theme, â€Å"Bringing back the good old days† and to create the likeability of amongst 80% of our target audience. * Public Relations To create interest and maintain positive image for A&W by drawing as much publicity as possible, and gain huge exposure to reach ou t to our target audience with 30% additional publicity. * Sales promotion Uses price, coupons to help drive and increase attendance by 30% and to also encourage brand switching.Increase consumption and A&W’s sales by at least 3% and to add at least 5% to overall market share by 2015. Agency Introduction Based in Singapore, APG Advertising Pte Ltd was established in 1996 providing a comprehensive range of services. We take the task of understanding the business and propose attractive promotions or campaigns, tailored to your specific industry and budget. We also help clients and our teams put more creativity into campaign planning and capable of handling a variety of advertising for business of different natures.Our teams of professionals, armed with expert knowledge of current trends in the market, embark on providing refreshing marketing ideas to kick start your businesses. We service to not only the local market, but also have our global networks, particularly to Asia, such as Malaysia, Hong Kong, Philippines, Indonesia and Thailand. APG Advertising Agency possesses skilled employees who have combined experience of over 25 years servicing to the local and international industry. We are a fully accredited service agency.We have run print ads, bus advertisements, MRT advertisements, radio/television commercials, point of sales ads, marketing brochures, brand building and have even created websites. Some of the big firms who have used our services include Bank of China, Maybank, Hyflux, Serta, etc. Accreditations from well-known Institutions * Association of Accredited Advertising Agents, Singapore (4As) * Institute of Advertising, Singapore (IAS) * Singapore Press Holdings (SPH) * MediaCorp Singapore Group (MCS) Various Campaigns (Pls refer to Appendix) * Aberdeen * Realstar * Singapore International (Motor Show) * Natas TravelBackground Research Client’s Background A&W Restaurants, Inc. was established in 1919 in Lodi, California, United States. It is a chain of fast-food restaurants that specialize in root beer and root beer floats. The name A&W came about from the surname of the initials Roy W. Allen and Frank Wright. Hence, started the company’s humble beginnings, as A&W. The first fast food restaurant in Singapore was not McDonald’s or KFC, it was A&W. The chain’s expansion was fast in the early nineties, but in the late nineties, the branch at Singapore Zoo closed down, leaving Singapore with seven outlets remaining in 2002.A year later, A&W’s Singapore operations came to an end after shutting down their last outlet at Hougang Heartland Mall. Being the first fast food restaurant in Singapore, A&W left a huge impact on many Singaporeans as they grew up eating A&W. Long before MacDonald, KFC and Burger King came into the picture, it was the most favourite among the teens. It was seen to be â€Å"cool† hanging out in A&W restaurant. Whether it was an easy takeaway (A&W drive through), i ndulging in fast food, or giving a good treat to pamper oneself, A&W was always there. Hence, many Singaporeans yearn for A&W to make a comeback.On Facebook, there are many pages created by fans, called â€Å"Like to bring back A&W in Singapore†, â€Å"Bring back A&W restaurant in Singapore† and many other pages that support A&W into coming back to Singapore. The pages have over 18,000 likes and every now and then, fans would post comments on the wall asking when they are making a comeback or why have they left. Whenever Singaporeans visit Malaysia or Batam, the first thing they think of is to visit the nearest A&W restaurant as well. This shows evidence that A&W has left a huge impression despite drowning due to intense competition.Demand is undoubtedly high and the memories A&W created for its customers is so strong that people are protesting for it to come back until today. Situation Analysis Problems/Risks faced in the Marketplace a) Problems * Viewed as â€Å"Unh ealthy Junk Food† Being a fast food restaurant chain, A&W is perceived as unhealthy and customers may see it as â€Å"just another fast food restaurant†. Because their menu contains fatty food such as Burger, Chicken, Hot Dogs, French Fries, Nuggets, Ice Cream, Milkshakes etc, it may turn customers off as they do not provide a variety of healthy alternative options.Being a family oriented restaurant, it is important that A&W first convince adults or parents to choose their dining experience to be at A&W because they are the ones that have the buying power to bring their children to the restaurant. Hence, if adults or parents are convinced that the food offered by A&W is generally unhealthy or simply seen as â€Å"junk food†, they will not consider bringing their family to dine there regularly, unless for rare treats. * Considered relatively small compared to competitors In 2003, A&W was acquired by YUM! Brands.Currently for A&W, there are over 1,200 restaurants i ncluding 350 international stores in 16 countries and territories. Comparing this figure to other YUM! ’s flagship stores, KFC has about 17,000 restaurants worldwide. McDonald’s has over 34,000 stores worldwide, while Subway has 35,000 locations around the world. With contrast to the other competitors, A&W is relatively small. b) Risks * Of being shut down due to fierce competitions In 1966, A&W launched their first business at Dunearn Road, near the former University of Singapore’s Bukit Timah Campus.The chain was expanding fast, but due to fierce competitions from other fast food competitors, it eventually closed down in 2003. Thus, it is a risk to bring back A&W to Singapore as it has been shut down previously due to intense competition. * Of having inability to handle high cost due to small size Given A&W’s size, there is a risk of the company not being able to handle the high cost as compared to competitors. Because they are relatively small in compa rison to other fast food chain outlets, food inventory, logistics, transportation and other cost may come in as an issue while for ompetitors it is not an issue as they already have many outlets spread in Singapore. Potential The first A&W store opened in Singapore in 1966. Back then, people were more conservative and health conscious which led to one of the reasons why A&W closed down in Singapore in the early 2000s. However, times have changed. Singaporeans these days are much affluent than they used to be. The younger generation is more career-oriented and this leads to more people eating out as they often work overtime. In the current fast-paced society, demand for more  convenient meals is also increasing.Although awareness of the importance of proper diet increased, fast-food, snacks and soft-drink  consumption is also still on the rise. Wendy’s was first in Singapore during the 1980s. Not long before their opening, Wendy’s faced the same issue as A&W due to intense competition and as a result, collapsed and shut down their outlet which was operating at Far East Plaza and Parkway Parade. However, in 2009, the US fast chain reopened in Singapore at Lau Pa Sat in the Central Business District. Since then, they have grown and just recently opened their 11th restaurant at Jurong East MRT Station.Therefore, despite failing in the earlier years, they manage to make a successful comeback and A&W should perhaps make a comeback too. Wendy’s comeback shows evidence that there is potential in the rise of fast food chain outlets. Competition AW operates in the product category of fast food sandwich chains, which is highly competitive and developed. Today,  the three giants in the local fast-food business are McDonald's,  Kentucky Fried Chicken and Burger King, with McDonald's leading the pack. A&W simply cannot compete with the thousands of stores their rivals have world-wide.Although AW does not have the number of units or financial res ources that some of its competitors have now, they do have good brand recognition since they bring about childhood memories to Singaporeans. (i) MacDonald The number of people who thronged  MacDonald’s first outlet opening was so large;  a world record was set for serving the world's highest volume of hamburgers in a single day. Today, McDonald has over 120 restaurants across the island serve 1. 2 million customers every week. Around 9,000 employees keep the McDonald's restaurants running ship-shape.The popular chain is well-known for its Big Macs, Quarter Pounders, and Chicken McNuggets. Most of the outlets are free-standing units offering dine-in and drive-through service. Today one can  find a McDonald's restaurant  in almost every corner of the island and over 40 operating as 24hours stores. About 80% of the restaurants are run by franchisees or affiliates. (ii) Burger King BURGER KING commenced operations in Singapore since 1982 through the opening of its first r estaurant at Peninsula Plaza. Over the years, Burger King Singapore Pte. Ltd. perates more than 40 restaurants in Singapore where customers across the island city can enjoy the great and healthy flame-grilled taste of their products. Providing customers with a great dining experience in the areas of convenience, excellent service and friendly surroundings is and also for the wide and unique menu options is what Burger King achieved. In addition to its popular Whopper sandwich, the chain offers a selection of burgers, chicken sandwiches, salads, and breakfast items, along with beverages, desserts, and sides. (iii) KFCKFC is the leader in the chicken segment in the Singapore Quick Service Restaurant (QSR) industry. There are over 15,000  KFC  outlets in 105 countries and territories around the world. Upon entering every KFC outlets, one will be captivated by the chicken’s aroma. At KFC, they offer high quality and great tasting food in a popular array of complete meals such as Daily Savers Meals, Snackers and Family Feast that enable the whole family to share a fun and satisfying experience with all the affordability and convenience of a fast food restaurant.The popular chain is well known for its fried chicken and its various incarnations – chicken burgers, drumlets, nuggets, ‘popcorn' chicken. The chicken comes in various flavours – original, spicy, crispy. Unique Selling Advantages * World’s No. 1 Root Beer A;W Root Beer is the world's number one selling root beer float and is still mixed fresh daily and sold at hundreds of A&W restaurants. Customers dine at A&W to enjoy their signature products like root beers floats, deep fried cheese curds  and waffles. Long Heritage When people talk about A&W in Singapore, they think of the past and memories because it is the first fast food restaurant in Singapore. Hence, the history behind A&W is a unique selling point as people will always remember A&W as they grew up eating it. Till now, they are still making memories and All American Food. Having a strong history over the brand A&W, is what other competitors can’t achieved. Current Positioning Over the years, A&W has position themselves as a childhood fast food brand.Some positioning strategy that A&W has adopted will be emotional, functional and promotional. The emotional positioning strongly taps into boomers’ memories of their youth at A&W, with the objective of creating smiles and reminisce. The functional positioning focuses on the simple indulgence of a great burger just like it was in 1956. The promotional positioning reflects great value for a premium product. A&W focus their efforts on baby boomers— a market virtually ignored by the other fast-food chains.This group, born between 1946 and 1964, grew up with A&W drive-ins. The brand truly represents their youth and the simple joys that came along with it. We want to bring back memories of these boomers having countless â€Å" firsts† at A&W growing up: their first trip to a fast-food restaurant, â€Å"graduating† to their first Teen Burger, going out on their first date, driving their first car— these were all very important and rich memories. It was clear that A&W is one of the few brands that have the right to align themselves with these milestones in boomers’ lives.We feel that the current positioning is strong and we believe it would work out for our objectives of our campaign. This insight became the basis for an important element of our campaign. IMC Strategies Overall Theme/Big Idea To bring back the fast food chain that Singaporeans grew up loving, focussing on our central theme, â€Å"Bringing back the good old days†. * Creative Direction The advertising appeal that we would use to attract the attention of consumers will be through emotional appeal because emotional appeal will be easier for us to relate our BIG IDEA and campaign to our target group.The way our big idea will be conveyed to consumers will be through slice of life execution as it is able to portray a real life situation that consumers may face daily. As our big idea is to bring back the good old times to consumer who patronize A&W on their re-opening, our advertising video will be about a man who had a hard time at work as his job pile stacks higher and higher but when he walk into A&W and drink their signature root beer float, flash back of the good times he had appeared in his brain making his frown and stressful face to turn into a wide smile, enjoying the moment.Public Relations * Publicity Vehicles Vehicle wraps is one of the most cost efficient advertising tools. Because we believe they have the ability to generate more advertising impressions than any other advertising medium available, we will be hiring three trucks to drive around high traffic areas such as Orchard Road to showcase that A&W is coming back to Singapore. We will feature our theme, â€Å"Bringing back the good old memories near you† to bring awareness to consumers that A&W is returning. Inside the truck, it will contain mini cans of A&W that we will be selling to the public.For every can purchased at $1, customers will get a free A&W balloon to show support for wanting to bring A&W back to Singapore. * Community Activities With the proceeds earned from the mini canned drinks, we will be donating 50% of the proceeds to poor families with low income. Since A&W is a family restaurant, we want to show the importance of family. Thus, A&W will donate proceeds of the earnings to people who deserve it to show our welfare and concern, and to show the community that A&W cares about the society. Sales PromotionThere are various sales promotional tools that A&W can make use of to introduce their come-back in Singapore and so to stimulate trial, repeat or larger purchases. To suit our â€Å"old school† theme campaign, we have decided to make use of 4 different sales promotional tools and they are namely coupons, contests/sweepstakes, price-off deal and frequency programs. Coupons will be distributed using social media website such as Facebook and twitter. A picture of the coupon will be posted on the official Facebook page of A&W and this coupon can be printed and will entitle them to 2 different benefits.On the day of the opening, consumers will be able to enjoy 10% off their total bill instantly upon flashing the coupon and after doing so, a bounce back coupons printed in black and white using old school design will also be given to these consumers in order to encourage repeat purchase. The reason of combining this 2 different method is because of our â€Å"old school† theme. Since our theme focuses on bringing back childhood memories of the consumers, it would be more appropriate if we can make use of traditional marketing method.However, we will be using a small part of social media as it has become increasingly popular among teenagers these day s that make it a much easier and cost-efficient way to reach out to our consumers. However, this promotion will only be valid for a month to introduce the comeback of A&W. Our price-off deals includes set meals which will be available at all times. Since our target audiences are families and our marketing idea is to bring back childhood memories, family set meals is definitely a must-have in our menu.A frequency program will also be combined together with a contest to encourage consumers to try out all the different product that is available on the menu. A frequency card will be issued on your first alacarte purchase and 10 different stamps would need to be collected in order to enjoy the benefit and so to participate in the contest. These 10 collectible stamps represent the different alacarte items; a stamp will be rewarded for each alacarte items being purchased. Collect all 10 different stamps and it will entitle customers to redeem a free â€Å"set meal of the week†.Upon redemption, personal data will need to be filled in at the back of the card to redeem their prizes. This can also be reference for our customer database. Personal Selling For our campaign, we will be having staffs going around the event areas to serve and answer any enquiries by our audience. For example, our staffs will explain to them the main objectives of this campaign and the main reason in bringing back A&W. These will actually nature relationships with customers by understanding their needs and demands. Not only that, we can solve their doubts and recommend ways to satisfy them.Also, our mascots will be going around interacting and bonding with the customers. Customers can take pictures with our mascots or even talk to it. After our campaign, more customers would be informed and will patronize our stores. This will actually brings popularity and publicity for A&W. Direct Marketing & Online Communication Flyers will be distributed to the public around neighbourhood and town ar eas. This will help increase the awareness of consumers that are shopping or staying nearby, giving them a heads-up of what’s going on around them.To ensure that these Flyers will not be treated as junk mail, a free ice-cream coupon will be attached to it. However, consumers can only redeem the free ice cream upon purchasing a set meal. Though our main focus is to publicize re-launching of A&W using outdoor, however there is also a need to use new media to reach out to the younger group of consumers who have not heard of A&W before. We will plan to reach out to them through the means of social media platforms such as facebook and twitter.We will post pictures about during A&W store renovation and what are the varieties of food that A&W will be offering to keep them updated and excited to A&W’s countdown. We will also set up a local A&W website so that the younger generations can find out more about us through this means of platform. Media Strategy & Media Mix (a) Adver tising Campaign With the results that we have obtained through our surveys, we have decided to come out with an advertising campaign for A&W with the objective of letting A&W bring back childhood memories and happiness back to our target audience.Our campaign tag line will be â€Å"A&W, bringing back the good old times. † This advertising campaign is to promote brand recall to our target audience that A&W is back to serve them their favourite Signature Root Beer Float, Curly Fries and their other specialties. We have decided to use local advertising as our aim is to bring A&W back to Singapore. Since our campaign objective and big idea is to bring back old memories, we will be using traditional media such as outdoor posters of media class and media vehicle as well to advertise on A&W will be coming back to Singapore.Media class is a broad category of media such as broadcast, print, outdoor, interactive and etc. Out of all these, we will be choosing outdoor prints advertisemen ts as many people are expecting to see A&W advertisements at outdoor places. Media vehicles will be at bus stops, train stations and even on buses. Thus, for bus stops, we will be having a simple advert of A&W's logo and campaign theme with a digital countdown system at the bottom of the poster, stating how many more days to A;W's re-opening.For train stations, we have decided to have our advert to be paste at Toa Payoh station as it is a district located in the central region of Singapore with many housing estates and facilities around them. Hence, it would be great for us to put our advertisements there as it is not that expensive compared to placing it at orchard and Toa Payoh is more of a family oriented place. So, it would be a win-win situation for us as not only could we save money but we would be able to reach out to our target audience which is families as well.Lastly, for buses, we have decided to check a few buses to have A&W's advertisement on them while inside of the bu s will have mini advertisement posters hanging on the poles where anybody who takes it will be given a 20% off when purchasing from A;W when they re-open in Singapore. Another media class that we will be choosing is television channels. As for the media vehicles will be television channels such as Channel 8 and Channel 5. The reason why we have chose these 2 channels is because people are expecting to see our advertisements on TV and Channel 5 ; 8 audience are mostly families.Hence, it matches with our target audience. Continuity scheduling technique will be used to re-reach to our target audience so that we can arouse more attention from the public. The television advertisement that we will be coming out with will be more family oriented, focusing on our theme of bringing back the good old times. There will be approximately 4 parts of the scene which depicts how A;W will bring back the good old times to consumers from the new technology world. It will also show howA;W will release their stressful life after visiting A;W where flashback of good old memories made their day a better one. Every week one scene will be played and at the end of the 4 weeks, it will be also the day where A;W re-open in Singapore. Though there are downsides of selecting these media tools such as high production cost and short exposure time but we are confident that with the correct location for our posters to be placed up at and with interesting television advertisement, we will be able to gain the response that we are targeting to achieve. b) Marketing Mix Strategies Product: People remember A;W for their unique root beer float over the years till now. Today, it has franchise locations throughout much of the world, serving a typical fast food menu of hamburgers and French fries, as well as hot dogs. One would be able to enjoy the unique and quality food served in A;W outlets at the same time creating/recalling memories of the past times at A;W. Not only that, A;W packaging colors of brown, white, orange and yellow also left an impactful impressions to their customers.Place: The place of our campaign will be all around Singapore but putting more focus at Toa Payoh as we are planning to re-open the A;W outlet there. The reason why we choose Toa Payoh is due to the high traffic flow of families around that area. They have many facilities like Safra, Swimming Complex, library, movie theatre and neighbourhood schools which would attract many school kids and families who visit Toa Payoh for their variety of facilities over there. Hence the selection of the location where our main campaign location will be along with the big poster of A;W reopening paste on the train station of Toa Payoh.Price: The price of A;W standard food combos will be approximately from $5 to $8. Prices are stated based on analysis of other competitors price and cost of product. Besides standard food combos which includes main course and their signature root beer float, A;W will also sell ala car t items such as their curly fries, burgers and others. Regular curly fries will be set at $2 will large curly fries will be $3. For their regular signature root beer float will be $2. 95 while large signature root beer float will be $3. 5 and jumbo signature root beer float for two will be charged at $4. 95. Promotion: During the campaign period, customers who visit A;W with the mini advertisement that they took from the busses will be entitled to a 20% discount on standard food combos purchased or a total bill of $5 and above. This promotion will last one month from the day of reopening of A;W at Toa Payoh. The promotion is created to attract the crowd back to A;W and also attention of the public. Campaign Budget | Description| Quantity| Duration| Pay rate| Total| Public Relations| | 1. | Trucks| 3| 3 hrs| $150/day| $450| 2. | Drivers (3hrs/day)| 3| 3 hrs| $15/hr| $135| 3. | Workers| 6| 3 hrs| $6/hr| $108| 4. | Donations| | | | $150| | Sales Promotion| | 5. | Printing of Coupons| 5 0,000| | | $1000| 6. | Coupon Value(Digital Coupon)| 50,000| | | $25,000| 7. | Production of Frequency Card| 50,000| | | $3000| | Direct Marketing| | 8. | Production of Flyers| 100,000| | | $2500| 9. | Flyer Distributor| 5 | 10 hours| $6/hr| $300| 10. | Mascot| 1| 8 hours| $8/hr| $64| | Advertising| | 1. | Poster Space: Toa Payoh MRT Station | 1| 2. 5 weeks| | $15,000| 12. | Poster Space: All Toa Payoh Bus Stops| | 2. 5 weeks| | $10,000| 13. | Advertising: Comfort Delgro| | 2. 5 weeks| | $8,000| 14. | Print Productions for posters etc. | | | | $30,000| 15. | TV commercial (15seconds)AirTime on Channel 8| 3 slots/day| 2 weeks| $500/time slot $1500/day| $21,000| 16. | TV commercial (15seconds)AirTime on Channel 5| 3 slots/day| 2 weeks| $500/time slot $1500/day| $21,000| | Total| $137,707| Round-Up Budget| $150,000| Marketing a & W Executive Summary A&W Restaurants, Inc. is a chain of fast-food restaurants that specialize in root beer and root beer floats. It is the first fast food restaurant in Singapore and expansion was fast in the early nineties, but in 2003, A&W’s Singapore operations came to an end. Many Singaporeans grew up eating A&W, and that is one reason why many people are protesting for it to make a comeback in Singapore. Hence, our campaign will draw an emotional appeal, focusing on the theme, â€Å"Bringing back the good old memories†.Based on this central theme, this report covers the Public Relations, Sales Promotions, Personal Selling, Direct Marketing and Budget proposed for the nature of our campaign. A survey was conducted and given out to 80 random applicants to find out more about what they think of the organisation. Online research was also done to examine some of the risks or problems faced in the marketplace, its potential, competition, unique selling advantages and A&Wâ €™s current positioning. Lastly, we have come up with creative strategies to enhance the advertising campaign. Bringing back the good old times† focuses on the old days so we will mainly be using traditional media to stay consistent to our theme. As many youngsters these days use social media to connect, we will also be using a few online methods to stay connected to the new generation. Lastly, putting into consideration the aspects of our personal selling, sales promotion, direct marketing and advertising costs, the proposed costing for the total campaign will be approximately $137,707. IMC Objectives * AdvertisingTo bring back A&W to Singapore by creating brand awareness through focussing on our central theme, â€Å"Bringing back the good old days† and to create the likeability of amongst 80% of our target audience. * Public Relations To create interest and maintain positive image for A&W by drawing as much publicity as possible, and gain huge exposure to reach ou t to our target audience with 30% additional publicity. * Sales promotion Uses price, coupons to help drive and increase attendance by 30% and to also encourage brand switching.Increase consumption and A&W’s sales by at least 3% and to add at least 5% to overall market share by 2015. Agency Introduction Based in Singapore, APG Advertising Pte Ltd was established in 1996 providing a comprehensive range of services. We take the task of understanding the business and propose attractive promotions or campaigns, tailored to your specific industry and budget. We also help clients and our teams put more creativity into campaign planning and capable of handling a variety of advertising for business of different natures.Our teams of professionals, armed with expert knowledge of current trends in the market, embark on providing refreshing marketing ideas to kick start your businesses. We service to not only the local market, but also have our global networks, particularly to Asia, such as Malaysia, Hong Kong, Philippines, Indonesia and Thailand. APG Advertising Agency possesses skilled employees who have combined experience of over 25 years servicing to the local and international industry. We are a fully accredited service agency.We have run print ads, bus advertisements, MRT advertisements, radio/television commercials, point of sales ads, marketing brochures, brand building and have even created websites. Some of the big firms who have used our services include Bank of China, Maybank, Hyflux, Serta, etc. Accreditations from well-known Institutions * Association of Accredited Advertising Agents, Singapore (4As) * Institute of Advertising, Singapore (IAS) * Singapore Press Holdings (SPH) * MediaCorp Singapore Group (MCS) Various Campaigns (Pls refer to Appendix) * Aberdeen * Realstar * Singapore International (Motor Show) * Natas TravelBackground Research Client’s Background A&W Restaurants, Inc. was established in 1919 in Lodi, California, United States. It is a chain of fast-food restaurants that specialize in root beer and root beer floats. The name A&W came about from the surname of the initials Roy W. Allen and Frank Wright. Hence, started the company’s humble beginnings, as A&W. The first fast food restaurant in Singapore was not McDonald’s or KFC, it was A&W. The chain’s expansion was fast in the early nineties, but in the late nineties, the branch at Singapore Zoo closed down, leaving Singapore with seven outlets remaining in 2002.A year later, A&W’s Singapore operations came to an end after shutting down their last outlet at Hougang Heartland Mall. Being the first fast food restaurant in Singapore, A&W left a huge impact on many Singaporeans as they grew up eating A&W. Long before MacDonald, KFC and Burger King came into the picture, it was the most favourite among the teens. It was seen to be â€Å"cool† hanging out in A&W restaurant. Whether it was an easy takeaway (A&W drive through), i ndulging in fast food, or giving a good treat to pamper oneself, A&W was always there. Hence, many Singaporeans yearn for A&W to make a comeback.On Facebook, there are many pages created by fans, called â€Å"Like to bring back A&W in Singapore†, â€Å"Bring back A&W restaurant in Singapore† and many other pages that support A&W into coming back to Singapore. The pages have over 18,000 likes and every now and then, fans would post comments on the wall asking when they are making a comeback or why have they left. Whenever Singaporeans visit Malaysia or Batam, the first thing they think of is to visit the nearest A&W restaurant as well. This shows evidence that A&W has left a huge impression despite drowning due to intense competition.Demand is undoubtedly high and the memories A&W created for its customers is so strong that people are protesting for it to come back until today. Situation Analysis Problems/Risks faced in the Marketplace a) Problems * Viewed as â€Å"Unh ealthy Junk Food† Being a fast food restaurant chain, A&W is perceived as unhealthy and customers may see it as â€Å"just another fast food restaurant†. Because their menu contains fatty food such as Burger, Chicken, Hot Dogs, French Fries, Nuggets, Ice Cream, Milkshakes etc, it may turn customers off as they do not provide a variety of healthy alternative options.Being a family oriented restaurant, it is important that A&W first convince adults or parents to choose their dining experience to be at A&W because they are the ones that have the buying power to bring their children to the restaurant. Hence, if adults or parents are convinced that the food offered by A&W is generally unhealthy or simply seen as â€Å"junk food†, they will not consider bringing their family to dine there regularly, unless for rare treats. * Considered relatively small compared to competitors In 2003, A&W was acquired by YUM! Brands.Currently for A&W, there are over 1,200 restaurants i ncluding 350 international stores in 16 countries and territories. Comparing this figure to other YUM! ’s flagship stores, KFC has about 17,000 restaurants worldwide. McDonald’s has over 34,000 stores worldwide, while Subway has 35,000 locations around the world. With contrast to the other competitors, A&W is relatively small. b) Risks * Of being shut down due to fierce competitions In 1966, A&W launched their first business at Dunearn Road, near the former University of Singapore’s Bukit Timah Campus.The chain was expanding fast, but due to fierce competitions from other fast food competitors, it eventually closed down in 2003. Thus, it is a risk to bring back A&W to Singapore as it has been shut down previously due to intense competition. * Of having inability to handle high cost due to small size Given A&W’s size, there is a risk of the company not being able to handle the high cost as compared to competitors. Because they are relatively small in compa rison to other fast food chain outlets, food inventory, logistics, transportation and other cost may come in as an issue while for ompetitors it is not an issue as they already have many outlets spread in Singapore. Potential The first A&W store opened in Singapore in 1966. Back then, people were more conservative and health conscious which led to one of the reasons why A&W closed down in Singapore in the early 2000s. However, times have changed. Singaporeans these days are much affluent than they used to be. The younger generation is more career-oriented and this leads to more people eating out as they often work overtime. In the current fast-paced society, demand for more  convenient meals is also increasing.Although awareness of the importance of proper diet increased, fast-food, snacks and soft-drink  consumption is also still on the rise. Wendy’s was first in Singapore during the 1980s. Not long before their opening, Wendy’s faced the same issue as A&W due to intense competition and as a result, collapsed and shut down their outlet which was operating at Far East Plaza and Parkway Parade. However, in 2009, the US fast chain reopened in Singapore at Lau Pa Sat in the Central Business District. Since then, they have grown and just recently opened their 11th restaurant at Jurong East MRT Station.Therefore, despite failing in the earlier years, they manage to make a successful comeback and A&W should perhaps make a comeback too. Wendy’s comeback shows evidence that there is potential in the rise of fast food chain outlets. Competition AW operates in the product category of fast food sandwich chains, which is highly competitive and developed. Today,  the three giants in the local fast-food business are McDonald's,  Kentucky Fried Chicken and Burger King, with McDonald's leading the pack. A&W simply cannot compete with the thousands of stores their rivals have world-wide.Although AW does not have the number of units or financial res ources that some of its competitors have now, they do have good brand recognition since they bring about childhood memories to Singaporeans. (i) MacDonald The number of people who thronged  MacDonald’s first outlet opening was so large;  a world record was set for serving the world's highest volume of hamburgers in a single day. Today, McDonald has over 120 restaurants across the island serve 1. 2 million customers every week. Around 9,000 employees keep the McDonald's restaurants running ship-shape.The popular chain is well-known for its Big Macs, Quarter Pounders, and Chicken McNuggets. Most of the outlets are free-standing units offering dine-in and drive-through service. Today one can  find a McDonald's restaurant  in almost every corner of the island and over 40 operating as 24hours stores. About 80% of the restaurants are run by franchisees or affiliates. (ii) Burger King BURGER KING commenced operations in Singapore since 1982 through the opening of its first r estaurant at Peninsula Plaza. Over the years, Burger King Singapore Pte. Ltd. perates more than 40 restaurants in Singapore where customers across the island city can enjoy the great and healthy flame-grilled taste of their products. Providing customers with a great dining experience in the areas of convenience, excellent service and friendly surroundings is and also for the wide and unique menu options is what Burger King achieved. In addition to its popular Whopper sandwich, the chain offers a selection of burgers, chicken sandwiches, salads, and breakfast items, along with beverages, desserts, and sides. (iii) KFCKFC is the leader in the chicken segment in the Singapore Quick Service Restaurant (QSR) industry. There are over 15,000  KFC  outlets in 105 countries and territories around the world. Upon entering every KFC outlets, one will be captivated by the chicken’s aroma. At KFC, they offer high quality and great tasting food in a popular array of complete meals such as Daily Savers Meals, Snackers and Family Feast that enable the whole family to share a fun and satisfying experience with all the affordability and convenience of a fast food restaurant.The popular chain is well known for its fried chicken and its various incarnations – chicken burgers, drumlets, nuggets, ‘popcorn' chicken. The chicken comes in various flavours – original, spicy, crispy. Unique Selling Advantages * World’s No. 1 Root Beer A;W Root Beer is the world's number one selling root beer float and is still mixed fresh daily and sold at hundreds of A&W restaurants. Customers dine at A&W to enjoy their signature products like root beers floats, deep fried cheese curds  and waffles. Long Heritage When people talk about A&W in Singapore, they think of the past and memories because it is the first fast food restaurant in Singapore. Hence, the history behind A&W is a unique selling point as people will always remember A&W as they grew up eating it. Till now, they are still making memories and All American Food. Having a strong history over the brand A&W, is what other competitors can’t achieved. Current Positioning Over the years, A&W has position themselves as a childhood fast food brand.Some positioning strategy that A&W has adopted will be emotional, functional and promotional. The emotional positioning strongly taps into boomers’ memories of their youth at A&W, with the objective of creating smiles and reminisce. The functional positioning focuses on the simple indulgence of a great burger just like it was in 1956. The promotional positioning reflects great value for a premium product. A&W focus their efforts on baby boomers— a market virtually ignored by the other fast-food chains.This group, born between 1946 and 1964, grew up with A&W drive-ins. The brand truly represents their youth and the simple joys that came along with it. We want to bring back memories of these boomers having countless â€Å" firsts† at A&W growing up: their first trip to a fast-food restaurant, â€Å"graduating† to their first Teen Burger, going out on their first date, driving their first car— these were all very important and rich memories. It was clear that A&W is one of the few brands that have the right to align themselves with these milestones in boomers’ lives.We feel that the current positioning is strong and we believe it would work out for our objectives of our campaign. This insight became the basis for an important element of our campaign. IMC Strategies Overall Theme/Big Idea To bring back the fast food chain that Singaporeans grew up loving, focussing on our central theme, â€Å"Bringing back the good old days†. * Creative Direction The advertising appeal that we would use to attract the attention of consumers will be through emotional appeal because emotional appeal will be easier for us to relate our BIG IDEA and campaign to our target group.The way our big idea will be conveyed to consumers will be through slice of life execution as it is able to portray a real life situation that consumers may face daily. As our big idea is to bring back the good old times to consumer who patronize A&W on their re-opening, our advertising video will be about a man who had a hard time at work as his job pile stacks higher and higher but when he walk into A&W and drink their signature root beer float, flash back of the good times he had appeared in his brain making his frown and stressful face to turn into a wide smile, enjoying the moment.Public Relations * Publicity Vehicles Vehicle wraps is one of the most cost efficient advertising tools. Because we believe they have the ability to generate more advertising impressions than any other advertising medium available, we will be hiring three trucks to drive around high traffic areas such as Orchard Road to showcase that A&W is coming back to Singapore. We will feature our theme, â€Å"Bringing back the good old memories near you† to bring awareness to consumers that A&W is returning. Inside the truck, it will contain mini cans of A&W that we will be selling to the public.For every can purchased at $1, customers will get a free A&W balloon to show support for wanting to bring A&W back to Singapore. * Community Activities With the proceeds earned from the mini canned drinks, we will be donating 50% of the proceeds to poor families with low income. Since A&W is a family restaurant, we want to show the importance of family. Thus, A&W will donate proceeds of the earnings to people who deserve it to show our welfare and concern, and to show the community that A&W cares about the society. Sales PromotionThere are various sales promotional tools that A&W can make use of to introduce their come-back in Singapore and so to stimulate trial, repeat or larger purchases. To suit our â€Å"old school† theme campaign, we have decided to make use of 4 different sales promotional tools and they are namely coupons, contests/sweepstakes, price-off deal and frequency programs. Coupons will be distributed using social media website such as Facebook and twitter. A picture of the coupon will be posted on the official Facebook page of A&W and this coupon can be printed and will entitle them to 2 different benefits.On the day of the opening, consumers will be able to enjoy 10% off their total bill instantly upon flashing the coupon and after doing so, a bounce back coupons printed in black and white using old school design will also be given to these consumers in order to encourage repeat purchase. The reason of combining this 2 different method is because of our â€Å"old school† theme. Since our theme focuses on bringing back childhood memories of the consumers, it would be more appropriate if we can make use of traditional marketing method.However, we will be using a small part of social media as it has become increasingly popular among teenagers these day s that make it a much easier and cost-efficient way to reach out to our consumers. However, this promotion will only be valid for a month to introduce the comeback of A&W. Our price-off deals includes set meals which will be available at all times. Since our target audiences are families and our marketing idea is to bring back childhood memories, family set meals is definitely a must-have in our menu.A frequency program will also be combined together with a contest to encourage consumers to try out all the different product that is available on the menu. A frequency card will be issued on your first alacarte purchase and 10 different stamps would need to be collected in order to enjoy the benefit and so to participate in the contest. These 10 collectible stamps represent the different alacarte items; a stamp will be rewarded for each alacarte items being purchased. Collect all 10 different stamps and it will entitle customers to redeem a free â€Å"set meal of the week†.Upon redemption, personal data will need to be filled in at the back of the card to redeem their prizes. This can also be reference for our customer database. Personal Selling For our campaign, we will be having staffs going around the event areas to serve and answer any enquiries by our audience. For example, our staffs will explain to them the main objectives of this campaign and the main reason in bringing back A&W. These will actually nature relationships with customers by understanding their needs and demands. Not only that, we can solve their doubts and recommend ways to satisfy them.Also, our mascots will be going around interacting and bonding with the customers. Customers can take pictures with our mascots or even talk to it. After our campaign, more customers would be informed and will patronize our stores. This will actually brings popularity and publicity for A&W. Direct Marketing & Online Communication Flyers will be distributed to the public around neighbourhood and town ar eas. This will help increase the awareness of consumers that are shopping or staying nearby, giving them a heads-up of what’s going on around them.To ensure that these Flyers will not be treated as junk mail, a free ice-cream coupon will be attached to it. However, consumers can only redeem the free ice cream upon purchasing a set meal. Though our main focus is to publicize re-launching of A&W using outdoor, however there is also a need to use new media to reach out to the younger group of consumers who have not heard of A&W before. We will plan to reach out to them through the means of social media platforms such as facebook and twitter.We will post pictures about during A&W store renovation and what are the varieties of food that A&W will be offering to keep them updated and excited to A&W’s countdown. We will also set up a local A&W website so that the younger generations can find out more about us through this means of platform. Media Strategy & Media Mix (a) Adver tising Campaign With the results that we have obtained through our surveys, we have decided to come out with an advertising campaign for A&W with the objective of letting A&W bring back childhood memories and happiness back to our target audience.Our campaign tag line will be â€Å"A&W, bringing back the good old times. † This advertising campaign is to promote brand recall to our target audience that A&W is back to serve them their favourite Signature Root Beer Float, Curly Fries and their other specialties. We have decided to use local advertising as our aim is to bring A&W back to Singapore. Since our campaign objective and big idea is to bring back old memories, we will be using traditional media such as outdoor posters of media class and media vehicle as well to advertise on A&W will be coming back to Singapore.Media class is a broad category of media such as broadcast, print, outdoor, interactive and etc. Out of all these, we will be choosing outdoor prints advertisemen ts as many people are expecting to see A&W advertisements at outdoor places. Media vehicles will be at bus stops, train stations and even on buses. Thus, for bus stops, we will be having a simple advert of A&W's logo and campaign theme with a digital countdown system at the bottom of the poster, stating how many more days to A;W's re-opening.For train stations, we have decided to have our advert to be paste at Toa Payoh station as it is a district located in the central region of Singapore with many housing estates and facilities around them. Hence, it would be great for us to put our advertisements there as it is not that expensive compared to placing it at orchard and Toa Payoh is more of a family oriented place. So, it would be a win-win situation for us as not only could we save money but we would be able to reach out to our target audience which is families as well.Lastly, for buses, we have decided to check a few buses to have A&W's advertisement on them while inside of the bu s will have mini advertisement posters hanging on the poles where anybody who takes it will be given a 20% off when purchasing from A;W when they re-open in Singapore. Another media class that we will be choosing is television channels. As for the media vehicles will be television channels such as Channel 8 and Channel 5. The reason why we have chose these 2 channels is because people are expecting to see our advertisements on TV and Channel 5 ; 8 audience are mostly families.Hence, it matches with our target audience. Continuity scheduling technique will be used to re-reach to our target audience so that we can arouse more attention from the public. The television advertisement that we will be coming out with will be more family oriented, focusing on our theme of bringing back the good old times. There will be approximately 4 parts of the scene which depicts how A;W will bring back the good old times to consumers from the new technology world. It will also show howA;W will release their stressful life after visiting A;W where flashback of good old memories made their day a better one. Every week one scene will be played and at the end of the 4 weeks, it will be also the day where A;W re-open in Singapore. Though there are downsides of selecting these media tools such as high production cost and short exposure time but we are confident that with the correct location for our posters to be placed up at and with interesting television advertisement, we will be able to gain the response that we are targeting to achieve. b) Marketing Mix Strategies Product: People remember A;W for their unique root beer float over the years till now. Today, it has franchise locations throughout much of the world, serving a typical fast food menu of hamburgers and French fries, as well as hot dogs. One would be able to enjoy the unique and quality food served in A;W outlets at the same time creating/recalling memories of the past times at A;W. Not only that, A;W packaging colors of brown, white, orange and yellow also left an impactful impressions to their customers.Place: The place of our campaign will be all around Singapore but putting more focus at Toa Payoh as we are planning to re-open the A;W outlet there. The reason why we choose Toa Payoh is due to the high traffic flow of families around that area. They have many facilities like Safra, Swimming Complex, library, movie theatre and neighbourhood schools which would attract many school kids and families who visit Toa Payoh for their variety of facilities over there. Hence the selection of the location where our main campaign location will be along with the big poster of A;W reopening paste on the train station of Toa Payoh.Price: The price of A;W standard food combos will be approximately from $5 to $8. Prices are stated based on analysis of other competitors price and cost of product. Besides standard food combos which includes main course and their signature root beer float, A;W will also sell ala car t items such as their curly fries, burgers and others. Regular curly fries will be set at $2 will large curly fries will be $3. For their regular signature root beer float will be $2. 95 while large signature root beer float will be $3. 5 and jumbo signature root beer float for two will be charged at $4. 95. Promotion: During the campaign period, customers who visit A;W with the mini advertisement that they took from the busses will be entitled to a 20% discount on standard food combos purchased or a total bill of $5 and above. This promotion will last one month from the day of reopening of A;W at Toa Payoh. The promotion is created to attract the crowd back to A;W and also attention of the public. Campaign Budget | Description| Quantity| Duration| Pay rate| Total| Public Relations| | 1. | Trucks| 3| 3 hrs| $150/day| $450| 2. | Drivers (3hrs/day)| 3| 3 hrs| $15/hr| $135| 3. | Workers| 6| 3 hrs| $6/hr| $108| 4. | Donations| | | | $150| | Sales Promotion| | 5. | Printing of Coupons| 5 0,000| | | $1000| 6. | Coupon Value(Digital Coupon)| 50,000| | | $25,000| 7. | Production of Frequency Card| 50,000| | | $3000| | Direct Marketing| | 8. | Production of Flyers| 100,000| | | $2500| 9. | Flyer Distributor| 5 | 10 hours| $6/hr| $300| 10. | Mascot| 1| 8 hours| $8/hr| $64| | Advertising| | 1. | Poster Space: Toa Payoh MRT Station | 1| 2. 5 weeks| | $15,000| 12. | Poster Space: All Toa Payoh Bus Stops| | 2. 5 weeks| | $10,000| 13. | Advertising: Comfort Delgro| | 2. 5 weeks| | $8,000| 14. | Print Productions for posters etc. | | | | $30,000| 15. | TV commercial (15seconds)AirTime on Channel 8| 3 slots/day| 2 weeks| $500/time slot $1500/day| $21,000| 16. | TV commercial (15seconds)AirTime on Channel 5| 3 slots/day| 2 weeks| $500/time slot $1500/day| $21,000| | Total| $137,707| Round-Up Budget| $150,000|

Business Management Plan (BMS) - Free Essay Example

Sample details Pages: 9 Words: 2781 Downloads: 5 Date added: 2017/06/26 Category Management Essay Type Essay any type Did you like this example? Policy This Business Management Systems (BMS) Policy Statement has been established in line with our companyà ¢Ã¢â€š ¬Ã¢â€ž ¢s Vision, Mission, Values and objectives for our business strategy. Our policy for maintaining our Business Management System is based on the fundamental principles of measuring and planning for continual improvement in the service we provide, quality of product, care for the environment and the health, safety, welfare for all our staff and all other areas of our business. This is achieved by establishing objectives and measuring performance. Communication Dreamcarz ltd must over-communicate so that somewhere in excess of 10,000 very interested people know where we are going and why. It has to keep everyone on the team. It can never make every individual happy but you must take the stakeholders with you. That always comes down to communication. Ità ¢Ã¢â€š ¬Ã¢â€ž ¢s not rocket science. Good strategy well executed and properly communicated keeps everyone focused. This policy is available and communicated to all employees working on our behalf. The policy is reviewed annually by top management for suitability and effectiveness in achieving our goals and objectives. We have built a strong reputation and is renowned for high levels of service, operating with integrity and honesty, whilst striving for excellence to offer quality products on consistent basis. A strong network of office has helped the company source the best suppliers and also represent the best of clientsà ¢Ã¢â€š ¬Ã¢â€ž ¢ interest. The Directors will report on perfo rmance and review the effectiveness of this Policy and of our Health and Safety performance at Management Review Meetings. Business Management Plan (BMS): The purpose of Business Management System (BMS) is to support or activities so that our imported cars, services and interactions are consistent, effective and generate sustainable profit in our business and provide compliance with all relevant laws and regulations. Business units and Departments of the company shall organise the planning, tasks, monitoring, checks and continual improvement within the BMS in particular by utilising the tools and methodology set up for it. The Business Management System encompasses as a minimum: Don’t waste time! Our writers will create an original "Business Management Plan (BMS)" essay for you Create order A planning process that ensures the consistency of all objectives defined across various fields and at various levels [strategic, operational (processes), Operational, individual]; A system of checks and measurements, including key performance indicators and data analysis Management of adequate resources in line with the objectives, justified accordingly and with the possibility of adaptation in subsequent reviews A development process that confirms the stability of all points defined across various fields and at various levels [planned, operating (processes), Operational, distinct] A review of the BMS at planned intervals by the Directors to ensure its continuing suitability, adequacy and effectiveness (management review process); A system to manage changes The Business management system is applicable to all present and future operations performed by or on behalf of the cooperatives. This include all activities related to exporting and importing of the products that are mentioned in the product section, starting from the first contact made to the customer, through order procurement, purchase sourcing, processing till the goods are shipped and payment is collected from the customer. It applies to all rules, regulations, and policies, procedures of importing exporting country for: 100% compliance Profitable successful completion of all business activities for each transaction. Export / Import compliance policy Consistence is a legitimate commitment and lack of awareness is no safeguard. Abandoning it to maybe a couple unadulterated agreeability individuals who guarantees that the group is educated of changes, is insufficient. It needs to swarm over the helpful. Consistence is past the organization. It is a fundamental connection in importing/ sending out chain and requests due time and consideration. Guarantee consistence (practical judgment skills, cooperation 7 record-keeping), play by the standards and be proactive to changes in the tenets and you will get a notoriety for spot-on conveyance without additional cost, fines or punishments and be esteemed by your clients. Agreeability is an absolute necessity for exporters/merchants and thus is a lifestyle. Essential components of compliance Understand what you are importing Understand what you are selling. Understand needs of your customer destination country. Understand keep up-to-date with laws and regulations. Financial Compliance Compliance issues related to financial management of sale/purchase, most stringent being illegal movements of money. Aspects to be kept in mind Money laundering Customs Duties Excise Guarantee credit insurance compliance Bribery Client entertainment Information Security Data Protection Trade finance L/C Taxes: VAT and indirect taxes Exchange controls Intellectual Property Custom compliance Custom consistence, a specialized territory, can be overseen by frameworks, precise paper work, preparing and counsel (both inside and outside). For using Expeditors for your traditions needs, you can better deal with your project and Meet the prerequisites of the continually changing administrative environment. Record your import, fare and security affirmations electronically. Improve existing traditions agreeability projects, for example, organized commerce zones, uncommon administrations, fringe intersection and exchange inclination. Minimize danger and future potential expenses of rebelliousness.Export/ Import entry type Export/ Import declaration tariff No./Code/Unit Standard tariffs and concessions Value of goods and method of valuation Weight of the shipment Tex number/ IRD No. Country of Origin Country of shipment Method of transport Trade terms Dangerous/ Hazardous goods Special Exports/ Imports: Foods Organisational Structure Organisation structure is based on the business process and functions the structure identifies individual, team department authority, responsibility coordination for all export compliance activities. Authority and responsibility, coordination: The export import Compliance officer is dedicated and empowered to carry out all compliance related activities related to all business transactions. Standard Operating Procedures (SOPs) Quotation Pro-forma invoice is generated by Sales and marketing Quotation contains Customer, Product and country According to Trade terms cost will be decide ( Cost of goods, Freight, Transportation, Margins, and other cost will be added) Match Quote with Agreement Approval from the marketing head and finance departments. Contract Contract is made by Sales and marketing team Important Clauses to be added in Contract Both party name and address Payment Terms Credit Dispute Settlement Terms of trade Description of the products Approval given by Marketing Head, Finance and Legal, Export Compliance Officer co- signs Purchase Order Processing Procedure Set limits on basis of value of goods. Purchase requisition Higher value: Purchase requisition filled, contains description of purchase, purpose or use, quantity, Supplier/No. cost Requisition Approval: Purchase requisition approved and signed by plant manager Purchase order form: based on approved purchase requisition PO is made Placing order: PO mailed/couriered, copy of PO faxed to supplier to confirm order Filing of POs: PO no. recorded in PO log book with date issued supplier details Receipt of product: Matched against PO included in inventory Receipt of product: Matched against PO included in inventory Procurement of the order Receiving Order: Electronic/ written (verbal- details sent to customer-Acknowledgement of order) Verifying Order: Sales Manager verifies order against quote (Price, qty, product number/description, delivery, credit, trade terms, documents, and payment terms). Take approvals from sourcing, production, finance and sales/marketing along with export compliance officer. Plant Manager Review Schedules Work Order: Plant Manager receives copy of Work Order for review scheduling (weekly production meetings). Purchasing of the order (Import department): Work Order, SOP, production counting sheet put out during production Import dept. purchase as per schedule of Import Manager as per SOP Work order will be completed by Import manager added to open order file Shipping the order (logistic department) Shipping to customer as per sales order Copy of packing list BOL given to billing department, Order completed. Customer Order form also given to billing department Documents for the Order Important relevant documents as mentioned in the contract. as agreed upon need to be sent to facilitates All documents have to be latest and in compliance with the requirement of the relevant regulatory authorities The Export Co ordination offices will approve the needed documents Invoicing the Customer: Invoice according to terms of sales order Invoice numbers recorded on customer order form when order is completed Receipt of payments: Payment receive from customers Processed by accounting department Records of sales order: Once order is completed all the below are placed in the order file under customers name sales order Acknowledgement of order Customer order form Work order Invoice payment records kept in separate files Record keeping: This part is vital for each business in light of the fact that recordkeeping approach is an imperative segment of any records administration program. A strategy gives the structure which such a project works. It certifies an associations dedication to guarantee that real, solid, and usable records are made, caught, and figured out how to a standard of best practice and to meet the associations business and administrative prerequisites. It can be a powerful method for conveying to staff their recordkeeping obligations and is itself a record of an associations endeavor to meet necessities for responsibility. Purpose This area quickly traces the fundamental points of the recordkeeping strategy. For instance, it is liable to express that the strategy builds a structure for the associations records administration program and blueprints staffs obligations. Basic records To meet basic legal requirements, you must keep the following: Material safety data sheet (MSDS) :for any kind of new material or machinery we have MSDS each one. a cash book or financial accounting program- that records cash receipts and cash payments bank accounts- cheque books, deposit books and bank statements employment records- hours of work, overtime, remuneration or other benefits, leave, superannuation benefits, termination of employment, type of employment, personal details of workers, employee personal contact and employment details Occupational training records- for both you and employees to comply withwork, health and safety lawsincluding evacuation and emergency training attendance. sales records- invoice books, receipt books, cash register tapes, credit card documentation, credit notes for goods returned and a record of goods used by the business owner personally proof of purchases- cheque butts (larger purchases), petty cash system (smaller cash purchases), receipts, credit card statements, invoices, any other documents relating to purchases including copies of agreements or leases It is a smart thought to keep individual and business records separate, to improve business reporting and expense forms. Case in point, utilizing a devoted business credit and platinum card for costs of doing business will make it simple to divided business and individual costs. End of financial year records To meet legal requirements, maximise your tax return or minimise your tax bill at the end of the financial year, keep the following records: details of stock on hand- at the beginning and end of the financial year a list of debtors and creditors- for the entire financial year Capital gains details- records of asset purchase dates and agreements, records of sale, disposal and proceeds received details of commissions paid or legal expenses, improvements made to an asset and any other records relevant to how you calculate your capital gain or capital loss. Depreciation details- original purchase agreements or tax invoices, a depreciation schedule, the cost of transporting the items to your business (if applicable), installation costs (if applicable). Expense records- cheque butts, receipts, cash register tapes, copies of statements and invoices, credit card documentation, details of payments by cash and log books. Staff and wages details- full details of wages, employment contracts, tax deducted, fringe benefits, superannuation, sick pay, holiday pay. Basic accounting records- stock records, accounts receivable, accounts payable, other records. Agreements- sales and purchase contracts, loan agreements, rental agreements, lease agreements, franchise agreements, sale and lease back agreements, trading agreements with suppliers, legal documentation. Other documents- deposits with utilities, contracts with telephone companies, your business name registration certificate, capital gains records. Depending on your industry, keeping the following records may be a legal requirement, but it is best practice to keep them for 5-7 years: employee accreditation certificates and licences- copies of permits, registrations and licences employees need to do their jobs employee resumes and job applications Performance reviews- including assessments ofstaff performanceand agreements between you and your employees. position statements and job advertisements Customer records- personal details, products purchased and product enquiries that are useful forfinding new customers. Customer complaints- details ofcomplaintsabout products, service, staff or anything else, and steps taken to resolve them. Details of any disputes with other businesses- including how you went about resolving disputes. Insurance policies- regularly review and update yourbusiness insurance, especially when your business grows or changes. Training Training to be Provided à ¢Ã¢â€š ¬Ã¢â‚¬Å" Introductory Training for All New Employees For all new workers, organization ought to consider giving starting fare administration and agreeability preparing. As a major aspect of this on-board mindfulness preparing methodology for new representatives, organizations may need to incorporate a security instructions that covers organization particular danger preoccupation mindfulness and preventive efforts to establish safety. Introductory awareness training should generally explain: What an export is. How exports are approved. When exports are denied. License conditions. License exception parameters. How a violation occurs (including potential releases of technology). The company-specific à ¢Ã¢â€š ¬Ã…“red flagsà ¢Ã¢â€š ¬Ã‚  for potential export violations. The national security concerns underlying export compliance. The company-specific concerns underlying export compliance. How the companyà ¢Ã¢â€š ¬Ã¢â€ž ¢s products relate to those underlying concerns. Identification of high-risk areas. Awareness for technical exchanges through telephone, facsimile, e-mail or in person The employeeà ¢Ã¢â€š ¬Ã¢â€ž ¢s specific duties and the importance of each employee in the overall compliance program. Training to be provided: Intermediate Training for Employees with Export-Related Jobs and Functions Intermediate training provided to export-related jobs employees or those who regularly deal with export issues should be tailored to the specific job functions of the employees but should also include, at a minimum, the following: Company-specific product diversion risks. The company-specific à ¢Ã¢â€š ¬Ã…“red flagsà ¢Ã¢â€š ¬Ã‚  for potential export violations. Screening procedures. The roles and responsibilities of all company export personnel. Employees reporting obligations and requirements. Expectations regarding audits/assessments. The implications of export violations administrative, civil, and criminal penalties, personal liability, firing, etc. Recordkeeping requirements. Ant boycott requirements, if applicable. Training to be provided: Advanced Training for Export Compliance Personnel Representatives who are specifically in charge of guaranteeing the organizations fare consistence ought to be prepared. It is prescribed that they ought to be obliged to go to cutting edge formal preparing at any rate once a year. This preparation may be as on-line classes, in-house workshops, or outside courses. By taking an interest in formal agreeability preparing, these representatives can stay present on administrative necessities. MANAGEMENT REVIEW The Management Review is a methodology to cooperate to guarantee the Co-agents specialties units are performing admirably close by each other and adding to the general accomplishment of the organization. Our Strategy expands on our qualities and secures our development for the following decade. We cant do everything so have concentrated on the best open doors for development and where we can win. Internal and external audits The Company percei ves that intermittent reviews and surveys of systems and frameworks of work are foundations to a persistently enhancing organization execution and giving an abnormal state of administration. The rationality of intermittent reviews and audits try to fulfill the Groups ethos of constant change in administrative, contractual and organization consistence notwithstanding distinguishing open doors for development in the administrations we give. Areas- Marketing, Finance, Purchase. Frequency:- Marketing audit will happen monthly. Finance audit will happen yearly. Purchase audit will happen monthly. Type of Audit: Internal/external. Audit review:- Audit Findings Course of action Marketing Mistake found in matching of trade terms in quote, order other documents. Prepare a checklist mentioning/ matching important elements in each document and all signatories to tick on the same. Finance Mistake in profit and loss account and balance sheet Consider last inflow and outflow of transactions to watch out the differences. Purchase Fail to manage inflow of Raw material and order should be given according to the stock control so that out of stock and over stock can be managed. Risk Mitigation Plan The risk evaluation and management process is at the à ¢Ã¢â€š ¬Ã…“heartà ¢Ã¢â€š ¬Ã‚  of the Business management system and is applied extensively to all DOF Group activities that have the potential to: à ¢Ã¢â€š ¬Ã‚ ¢ Cause harm to people or the environment; à ¢Ã¢â€š ¬Ã‚ ¢ Damage company assets and / or property; à ¢Ã¢â€š ¬Ã‚ ¢ Damage the company reputation; à ¢Ã¢â€š ¬Ã‚ ¢ Disrupt business continuity through loss of financial, commercial or leadership control. Risk indentified Impact of risk Mitigate risk Compliance risk Goods can be stopped All document needed for clearing export import customs have to be provided by Export Credit Office Civil/criminal proceedings Breach of contract Dispute. It can take long time and be costly to solve. Legal department has to make the contract. Appendix: All document dummies can be mentioned here along with the place they are stored. All SOPà ¢Ã¢â€š ¬Ã¢â€ž ¢s can be mentioned here.